Hoods will be happy to assist you with refunds or returns.

Hoods conditions for a product to be Returned- Refunded:

  • Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed, or altered in any way. 
  • The following items cannot be returned: Underwear, lingerie, face masks, bodysuits, socks, bras (including sports bras), and swimwear.
  • We do not accept returned items that were sent back by you directly without submitting a return request first and it gets approved from our side.
  • Item has been lost (either internationally or nationally).
  • Item is damaged (physical damage to the product occurred during the shipping process, improper packaging caused the damage)
  • Hoods wasn’t able to meet the delivery terms agreed upon (items were delivered later than what was promised).
  • Wrong/different items from what has been ordered (according to the description provided by the seller).
  • In case of receiving a physically damaged product(s) from the courier, the incident should be reported within 2 days starting from the delivery date ( including the regular and national holidays) to be able to take the proper action, reporting past this period will not be valid.   

Refund timeline

The return should be within 14 days. All refunds may take up to 15 calendar days to be applied.

Method of refund

The refund will be in form of store credit in Hoods wallet

Charges

There will be no extra charges for return except for shipping fees if existed in the original order.

Contact info

The refund can be submitted by contacting our customer service at [email protected] or contact customer service by phone or Whatsapp at +201155242453